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Frequently Asked Questions:
How do I contact support?
Why are trees so important to us?
Planting in Africa
Today, more than 400 million people in Sub-Saharan Africa will spend each day in extreme poverty, living on approximately $1 - $2/day. Most are rural farmers. As their crop yields fall from years of destructive farming practices and expensive chemical usage, their lands are also becoming increasingly degraded and deforested. Unable to provide for themselves and their families, these farmers sink deeper into a cycle of poverty, hunger, and despair that seems unbreakable for far too many.
The main reason we choose to plant in Africa is because of how many benefits their are:
- Ending Poverty - we are able to employ farmers that were previously making around $1 a day. This increases their income by over 400%
- Ending Hunger - Only 13% of participants were food secure when they joined the program, and after just 1 year Trees For The Future was able to make 86% of their farmers food secure.
- Ending Deforestation - Our tree program ends deforestation and land degradation.
Planting in other countries
As our brand grows we plan on working with more organizations that plant in other countries as well. But for now we went with the one that was most beneficial for both the environment, and workers.
Depending on the orders our shop gets each month, we make a donation to the organization we work with accordingly.
Then, they identify a group of farmers—typically 300 families at a time —who have both a great need for assistance and a high likelihood of success. Farmers provide the land, labor, and water; a powerful, entrepreneurial determination; and an inspiring sense of ownership. The organization then provides training, mentoring, seeds, and nursery supplies with each family. We guide the large groups of farmers through the process of using trees to protect, diversify, and eventually optimize their crop land. We continue working with farmers for the four years it takes to fully establish the Forest Garden, offering ongoing coaching and regular site visits.
We've partnered up with TREES FOR THE FUTURE, a non profit organization founded in 1989. In the past 5 years, they've made a huge impact:
You could read more about them here.
Visiting plant sites
You are more then welcome to visit the locations we plant at. Although, it's important to keep in mind there will be a language barrier between you and the farmers. To schedule a visit please contact us and we will give you all the details necessary.
How you can get involved
We plant one tree for each order placed on our store. So the best way to get involved is simply by placing an order on our Shop online. Not only will you be doing something great for the environment, but you will also receive an amazing product to go with it.Your help
- Contribute to a much bigger cause
- Supply a days worth of oxygen to 4 people
- Filter and purify around 100,000 m2 of polluted air each year
- Absorb 20 tons of carbon dioxide each year
- Provide a home for around 2.3 million organisms
- Help employ a family of farmers that make less than $2 a day
- End hunger
- Put a stop to deforestation
- Change lives
And much more...
Remember if you want to change the world, you have to start with yourself.
Please note: all the vanlife doodles are created by Jason over at www.vanlifer.com
At TheProjectVanlife we highly value customer service and experience. Therefore, we try and be as generous as possible when it comes to offering refunds & replacements.
1. How long do you have to request a replacement or refund?
- US customers have up to 30 days after the shipped date
- International customers (outside of US) have up to 60 days after the shipped date.
2. How do you request a replacement or refund?
3. Customer orders are only eligible for refunds or replacement if one more of the following conditions are met...
If it is a mailing issue where it got lost in transit just let us know and we will send out a replacement. If the tracking shows delivered or Return To Sender we can only offer a replacement order to an alternative address because we incur the cost.
If it is a sizing issue we will offer a one time FREE size replacement 1 size smaller or bigger than the original size on the order.
If it is an issue on our end, where we sent out the wrong product, wrong size, bad graphic, etc... just send us a picture of what you received for quality control purposes and we can offer a refund or replacement
We never need anything sent back to us we just need a picture for QC purposes.
4. What we need to send a replacement order:
- Please provide us with your name and email.
- Please provide the order number (sent to your email after you made a purchase)
- Please provide picture of wrong/damaged item.
- Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.
Once we receive this we will print a replacement product and send it right out. We never need any product(s) sent back to us, we just need a picture for quality control purposes.
We DO NOT accept returns.
If one or more of the following scenarios, mentioned above are met, we will solve the problem without having you go through the hassle of sending us the product(s) back. That could mean refunding or replacing the product(s) ordered. It is entirely up to customer service to make this decision, based on the situation.
6. Refunds or replacements will NOT be given for the following reasons...
- You no longer want or need a product(s)
- The product(s) was damaged by the customer
- Other unreasonable requests