Yes, your payment information is 100% secure, and private. We use secure socket layer (SSL) technology to ensure all data is kept private via an encrypted link between your browser and our web server.
The easiest way to find out if a website is secure and trusted or not (on desktop) is to look at the search bar. You'll notice at the top left of the search bar it says "Secure". If you click on that button, you will then be presented with more information on what exactly is meant by "Secure".
You can enter your discount code during the checkout process. Please make sure to use it at the time of making your purchase. As customer support will not be able to apply a discount code after a purchase is made.
If you have any issue with your product you may be eligible for a refund or replacement. Although, we do not accept returns because the customer would have to go though the hassle of sending the product(s) back. It's easier for both parties if you were to just keep the product(s) :)
Each product takes a different amount of time to get processed and shipped.
On top of that, location is also a big factor. To find out an accurate approximation, check the description of the product(s) you are ordering. Over there you will find a section called "Shipping". This will tell you approximately how long you can expect it to take for your product(s) to arrive to you.
Our 3 fulfillment centers all hold an assortment of products and stock. On top of that, some products take longer to process then others.
Meaning sometimes when you order multiple items, they may arrive separately because they are being shipped from different locations, and/or at different times. So don't panic, all your items will arrive within the specified time limit.
We keep track of all the orders made on our store. At the end of each month we then provide our partners with the total number of orders made on our store. After that, they do their job, plant the trees, and provide us with pictures.